We were having a problem with our pellet stove overheating which was a little scary. Our previous stove company was unable to fit us in their schedule until mid-January, so I needed to look around for someone else to help us. Cat from Family Hearth was so sweet and helpful right from the first call and scheduled us for the very next day. Harold helped with our understanding of what the problem might be and was a very good listener of my concerns on the phone. Kenny and Ben came out and thoroughly cleaned and evaluated the stove. They came back out today within a very short time and made the repairs quickly and kindly. Kenny also helped so much with some very good recommendations that will help us to run our stove more efficiently and safely & he made very sure everything was in perfect safe running order before he left. :)
I am so happy and thankful for Kenny and Ben & your entire company making it possible for us to affordably get our stove safe, repaired and running again just in time for winter and the holidays. Heath took my call today and he was so nice too. I told him we would be calling to schedule our regular cleaning with them for next year. We recommend you highly and thank you very much. We wish all the best to all of you at Family Hearth. :)
SO HAPPY & GRATEFUL FOR YOUR WONDERFUL CUSTOMER SERVICE! :-D
Quick efficient service. Salesman was very knowledgeable and thorough. He was able to take measurements and recommend appropriate gas log set. Installers went above and beyond to make adjustments to damper. Would definitely recommend!
I will be recommending everyone to you. :)
Very nice store, helpful staff. Purchased an outdoor wood burning pizza oven, it is now the center piece of my outdoor entertaining area.
I am a brand new customer of Family Hearth & Home and I am so grateful. :-D
Very disappointed with my experience at Family Hearth and Patio store. If I could give them negative stars, I honestly would. Came in today with my husband to purchase Regency F3500 Stove. I was very excited about the purchase and couldn’t wait to get to the store. When we got there, we met the owner who was incredibly unprofessional. We have been told there is a Veters day sale however when we told the owner which stove we were looking for, all of a sudden there was no sales what so ever. There also should have been Regency all accessory sales, for example blower should have been free. He priced up the blower on top of regular price for the stove and was going to ‘thow in’ a tray. The way he talked and behaved I felt like like we entered a USED CAR Dealership from the 80s. He was so dishonest and you felt very quickly that you are being bumbuzzeled and taken advantage off. This is a total scame and a rip off. Do not go to this store, unless you have some money to waist. Regency should disqualify them as authorized dealership. If you want to get a great stove with amazing price and service, I would highly recommend visiting Pondside Kitchen and Hearth in Deep River, CT.
We loved our experience at family hearth and patio! We added a fireplace (where none exisited) in our living room and couldn't be any happier. From the beginning to the end- scheduling- working with the installers and carpenter-to getting the owners cell phone number if we had any questions or concerns. They were wonderful to work with and would suggest them to anyone! Thanks Paul and to everyone who works at Family Hearth and Patio!
Family Hearth And Patio is a US Furniture Store based in New London, Connecticut. Family Hearth And Patio is located at 571 Broad St, New London, CT 06320, USA.
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