Very good service and friendly employees. They are interested in you and your car providing excellent customer service. I purchased 4 tires and an all wheel alignment on my SUV. They provided an in depth explanation of the tire installation and a written record of the alignment of all wheels before and after the alignment. Better than the service I received from the dealership. Highly recommended.
These people are dishonest and take advantage of their customers.
I needed an oil change for my car. I called about a few hours before and asked if they take appointments and if they were busy. The man was really nice, took my information and added me in for a later time that day. I walked in at the appointment time and another man said he couldn't find my name, he said there will be a two hour wait because of first come first serve if not by appointment. So what was the point of making an appointment?
I took a tire with a simple repair that could have been plugged to their store. They insisted that I needed a new tire. I had no other option than to accept that as it was Labor Day and theirs was the only store open. The store manager panicked when I asked for the tire back that was deemed unrepairable, but upon my insistence finally gave it to me. The manager insisted that the tire "had a big ol' hole in it." The next day, I took the "unrepairable" tire to two of their competitors in town. Without explaining my situation with Goodyear, I simply asked the competitors
Avoid this place at all costs, otherwise it will really cost you. Tire repair? No, we just tell you you need a new tire. What should have been a $ 10 repair or, free at Discount Tire - turns into a $ 100 new tire. They love to rip-off out of town folks and they seem to make it regular practice.
if they could repair the tire with a plug. BOTH other stores indicated that the tire was a simple fix and could be plugged. Goodyear took advantage of my situation and these people are NOT trustworthy. The manager's argument was that the tire didn't have enough tread left to do a repair. The pictures show otherwise. Go anywhere, but here!!
The best place for Tires and Service in the area. These guys know their way around a car. The whole staff is pleasant and professional. Go to Goodyear in New London if you want it done right. Awesome place!
Goodyear Auto Service Center is a US Car Repair based in New London, Connecticut. Goodyear Auto Service Center is located at 527 Vauxhall St, New London, CT 06320, USA.
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